Library 2000 Survey Results
More than 1,000 library users participated in developing our new service plan by responding to the Library 2000 survey. See what they said about why they use the library and their ideas for new services.
YOUR REASONS FOR USING THE NEWARK PUBLIC LIBRARY
    Very Important Reason Important Reason Slightly Important Reason Not a Reason Did Not Respond
1. I am a student and I use the library to study or to find information for assignments

21% I am in grade school
15% I am in high school
18% I am in college
46% Did not respond

44% 14% 3% 18% 21%
2. I come to the library to attend children's programs and/or to borrow children's books
27% 17% 10% 29% 17%
3. I am a researcher and I use the library's research collections
37% 21% 9% 16% 17%
4. I use the library to find answers to specific questions
54% 24% 6% 6% 10%
5. I come to the library to pursue my personal interests and to learn on my own
55% 21% 9% 5% 10%
6. I come to the library to borrow new books, CDs or videos
44% 21% 10% 15% 10%
7. I come to the library to attend programs or classes, view exhibitions or participate in meetings
25% 21% 16% 22% 16%
8. I come to the library to use the computers for the Internet or word processing
46% 17% 10% 11% 16%
9. I use the library for other reasons
40% 19% 11% 14% 16%
DO WE MEET YOUR EXPECTATIONS?
      Always Sometimes Rarely Did not respond
1. I find the books, magazines, videos, and CDs I am looking for.
42% 41% 8% 9%
2. I get the information I need.
64% 28% 3% 5%
3. Staff answers my questions courteously and promptly.
72% 17% 5% 6%
4. I can easily find a computer to use.
36% 38% 12% 14%
5. The building is clean, convenient, accessible and attractive.
74% 17% 3% 6%
6. Programs, classes and exhibitions are interesting and informative.
52% 24% 9% 15%
HOW CAN WE SERVE YOU BETTER?
Listed in order by the number of times item was checked.
708 more computers
536 a café
486 more computer training
477 more videos
474 more books for adults
428 a place to buy supplies
386 more CD's
380 more books for children
367 a bookstore
352 parking
351 more magazines and newspapers
321 more hours
299 more staff
290 a quiet area
286 more materials in languages other than English
251 more programs and exhibitions
239 more space
181 improved accessibility for the disabled
164 more courtesy from staff
PLEASE TELL US ABOUT YOURSELF.
1. Do you live in Newark?
Yes 78% No 22%      
  Do you work in Newark?
Yes 42% No 58%      
  Do you go to school in Newark?
Yes 50% No 50%      
2. What age group are you in?
6-11 13%
12-17 25%
18-24 14%
25-64 40%
65+ 2%
did not respond 6%
         
3. 56% Female
33% Male
11% did not respond
         
4. 45% African American/non-Hispanic
26% Hispanic (not elsewhere classified)
13% White/non-Hispanic
1% Asian/Pacific Islander
1% American Indian/Alaskan Native
14% did not respond
         
5. Do you have a library card?
Yes 72% No 28%      

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