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Volume 11 Number 2, Summer 2000
In This Issue:

Library receives Lucent Technologies grant

The Director’s Journal

Patron Survey Results

Treasures of the Library

Gourmet Gala honors James Courter

Technology Update

Programs foster learning and reading

The New Jersey Information Center

Summer Hours

Summer Reading Challenge "connects" at Library

Animal prints exhibition now showing

New Electronic Resource

Friends grants top $10,000

Book Sale a success

 

Patron Survey Results

At the end of 1999, the Library conducted a Library 2000 patron satisfaction survey. More than 1,500 patrons responded. They identified the library services most important to them and suggested ways in which the Library can better serve them. Following is a synopsis of their responses. The complete results, as well as the resultant Library Service Plan for 2000-2002, may be found on the Library’s home page: www.npl.org. Future updates also will appear on the website.

 Reasons for using the Library:

  • 54% were students; 58% of them responded that the Library is very important/important for studying or finding information for assignments.
  • 54% rated coming to the Library to attend children’s programs and/or to borrow children’s books as very important/important.
  • 58% rated as very important/important their use of the Library’s research collections.
  • For patrons who pursue their personal interests at the Library, 76% rated it very important/important.
  • 63% visited the Library to use the computers (a very important/important reason).

Do we meet your expectations?

  • 64% responded always when asked if they received the information they needed.
  • 72% said the staff always answers courteously and promptly.
  • 74% said the building is always clean, convenient, accessible and attractive.
  • 36% always easily find a computer to use.

How can we serve you better?

  • 708 checked off more computers.
  • 536 requested a café
  • 486 wanted more computer training
  • 428 requested a place to buy supplies.

Please tell us about yourself.

  • 78% live in Newark.
  • 42% work in Newark.
  • 50% go to school in Newark.
  • 13% were between the ages of 6 and 11; 25% between 12 and 17; 14% between 18-24; 40% between 25-64; 2% were 65-plus; 6% did not respond.

And 72% stated they had a Library card.

The Library administration and staff thank all of those who took the time and interest to fill out the survey and help mold the new service plan.

 
 
    Address all correspondence to:
The Second Century
The Newark Public Library
5 Washington Street
P.O. Box 630
Newark, New Jersey 07101-0630
Telephone 973-733-7793
http://www.npl.org

http://www.npl.org/Pages/ProgramsExhibits/SecondCentury/vol11num2/

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